FAQ
Frequently Asked Questions (FAQ)
Where are you based?
We are based in Pretoria, South Africa, and all our products are made locally.
Do you keep stock of your products?
No. All our items are custom-made to order. Each product is created specifically according to the details you provide at checkout.
How long does it take to receive my order?
Because every item is custom-made, orders are typically processed and manufactured within 5–7 business days.
Once dispatched, delivery usually takes:
- 3 business days for main cities
- Up to 5 business days for outlying areas
How can I track my order?
After placing your order, you will receive an order confirmation email.
Once your order is shipped, we’ll send you a tracking number so you can follow your delivery every step of the way.
What payment methods do you accept?
We accept secure online payments via Visa and Mastercard at checkout.
Where do you ship to?
We currently ship within South Africa only.
Do you accept returns?
Yes, returns are accepted only under specific conditions. Returns may be approved if:
- The item is defective or damaged
- The item was purchased directly from our online store
- The issue is reported within 2 days of delivery
- The item is unused and in its original condition
To request a return, please contact us via our Contact Us page.
Please note:
- We do not accept returns for spelling mistakes made by the customer.
- We do not accept returns for text entered in incorrect fields during checkout.
- Custom-made items are not eligible for change-of-mind returns.
Are returns free?
Return shipping costs are assessed on a case-by-case basis. Please contact us first so we can assist you accordingly.
How to Care for Your 3D Printed Product
• Avoid prolonged direct sunlight or extreme heat
• Do not leave in hot cars
• Clean gently with a soft, damp cloth
• Not dishwasher safe
• Handle with care to keep it looking its best
Proudly 3D printed by kids and locally made in South Africa